Our Returns Policy
We stand behind all of the products we have curated for our site, and we work with the best manufacturers in the world to ensure you'll love every KKH item in your home. The design details, quality, safety, and sustainability of our products will meet, if not exceed, your expectations. We hope you love your selections, but if you're not completely satisfied with your purchase, we'll gladly take returnable items in an unused condition fit for resale within 7 days of delivery. (Note: Exclusions apply. See below). If your item is a final sale item, it is not eligible for a return. All returns over $100 are subject to a 20% restocking fee. Any item under $100 will have a flat restocking fee of $15. Shipping fees are non refundable.
Is My Item Returnable?
- Wired or assembled products.
- Custom made to order items.
- Used items or items without original packaging.
- Altered items (repainted, refinished, cut, etc.).
- Final sale items or gift cards.
- International orders and orders outside of the contiguous US.
- Design Services.
How Do I Return My Item?
If you are returning an item, please keep your item's original packaging and request a return within 7 days to receive a Return Authorization (RA). To request a return, go to the “Order History” section of your Kathy Kuo Home account: https://www.kathykuohome.com/MyAccount/Order. Once you have selected the correct order, begin a return request on the Order Details page. If you do not know your order number, you can locate it by looking at your order confirmation email. You may alternatively request a return by reaching out to our customer service team via email at cs@kathykuohome.com, by phone at 888-908-2925 or through our site’s livechat. If you have any questions about processing your return, do not hesitate to contact us.
Once you request your return, we will send you a return label with the appropriate return address and RA number within five business days of your return request. You will then have 14 days to return your item.
NOTE: All items shipped back without an RA number or outside the 14 day return period will not be accepted and will be returned to you. We cannot accept returns without the the original packaging. Please note, products may only be returned from the location of original delivery.
How Can I Receive My Refund?
We offer two options regarding your refund for a return:
1. KKH Gift Card: Receive your refund in the form of a Kathy kuo Home gift card for the merchandise price, less a 20% restocking fee. Shipping fees associated with your order are not refundable with your return. Gift cards do not expire.
2. Original Form of Payment: Receive your refund to your original form of payment for the merchandise price, less a 20% restocking fee. Shipping fees associated with your order are not refundable with your return.
If we identify an unreasonable return pattern, we may restrict or refuse future transactions or returns from such customers at any time.
Why Do You Assess Restocking Fees On Returns?
When you return an item, a lot of time, labor, and company cost is required to receive your package and restock your item back into our warehouses. Additionally, the majority of furniture and accessories returned are not packaged to original factory standards or incur damage during transit. We must assess restocking fees on returns to account for the labor associated and the quantity of returned items that cannot be accepted or resold.