In-Home Special Care Delivery

Some of our products are oversized, heavy, fragile or one of a kind, and you may elect to use our In-Home Special Care Delivery service to ensure that your order arrives safely to your door. If you select In-Home Special Care Delivery at checkout (or otherwise request In-Home Special Care Delivery), you will be additionally charged a $49 Delivery fee for one order item, $99 for two order items or a $149 for three items or more. When your order reaches your local delivery hub, you will be contacted to schedule a by-appointment 4-hour delivery window to receive your order. Our In-Home Special Care deliveries are made Monday through Friday, 8 A.M. to 5 P.M. If you require a weekend delivery, there will be an additional cost on top of the In-Home Special Care Delivery fee.

As part of our In-Home Special Care Delivery service, we will bring the items(s) into your home, carry your item(s) up to 1 flight of stairs, and dispose of the packaging materials. Our In-Home Special Care Delivery service is unable to provide assembly and construction, move existing furniture, or make any modifications to your home.

Please measure your space (doorways, elevators, stairways, etc.) before buying products from us to ensure that they will fit into your home. If a product does not fit, it will be sent back to us and outbound and return shipping charges plus a restocking fee will be deducted from your refund.

Please contact us ahead of time at 888-908-2925 if there are any delivery challenges at your home we should know about, such as multiple flights of stairs or a narrow or long driveway. Note that additional charges may apply in such instances.

Some of our items at KKH require assembly, which may be purchased at checkout for an additional $99. Assembly includes a 30-minute, non-technical assembly (e.g. attaching the legs to a table, inserting hardware, etc.) and does NOT include more involved assembly and construction or home modification (e.g. wiring lighting, hanging artwork, etc.).